ERIKG Malaysia Return, Warranty & Exchange Policies
Any products that have been opened cannot be returned.
Please read our return policy below carefully before opening any products.
Returns: -
CPAP.COM.MY will accept returns for purchases made through CPAP.COM.MY on Unopened Product(s) within 45 days of the date of delivery, with an approved RMA number.
Obtaining an Approved RMA: -
All customers (International and Domestic) should contact a CPAP.COM.MY Customer Service Agent to arrange for an approved RMA number. Approved RMA return items must be received by CPAP.COM.MY within 30 days of the RMA issuance, in order to be valid for return consideration.
A restocking fee of 15% will be subtracted from the Original Charges or Store Credit for the difference will be issued on returned items. The 15% restocking fee does NOT apply to exchanged items.
All Shipping Costs are Non-Refundable: -
Please email our returns department returns@cpap.com.my or call us at 012-3236780 to receive more information about our return process or to arrange for an approved RMA number.
Returned Items Should be Mailed to: -
CPAP.COM.MY
North Wing (NW) Unit 03-11 Cova Square Jalan Teknologi,
PJU 5, Kota Damansara 47810 Petaling Jaya,
Selangor Darul Ehsan, Malaysia
Attn: Returns Department
Tel. 012-3236780
What happens if I Order the Wrong Part or Size?
CPAP.COM.MY will exchange your item for the correct product and issue a store credit, or you will be responsible for the price difference depending on the circumstances:
• A Store Credit will be offered if the exchanged product holds a higher value than the correct product/size needed.
• Similarly, if the exchanged product holds a lower value than the correct product/size you will be responsible for the cost difference.
Please Note: -
• The cost of shipping your returned item(s) back to CPAP.COM.MY will be the responsibility of the customer.
• There are no restocking fees on exchanged items.
• We cannot accept any returns/exchanges on packages that have been opened. Therefore, it is important that you take your time picking the right product and size. You can call us for advice or download available sizing guides located on product pages.
Cancelling My Order: -
Orders can be cancelled at any time without a penalty until the time the order is shipped. Once an order has left our facility it becomes subject to our return policy above.
Note: Once an order leaves our facility the order can no longer be cancelled. If you wish to return the order please keep in mind we cannot accept any opened returns and the order will become subject to any applicable return fees (shipping fees, re-stocking fees, etc.)
Warranty Items: -
If the product you have purchased needs to be returned due to a manufacturer defect, CPAP.COM.MY will exchange your product for the same item or an item of equal value at no additional charge (International shipping rates may apply on orders outside the continental of Malaysia).
All customers (International and Domestic) should contact a CPAP.COM.MY Customer Service Agent to obtain an approved RMA number for the return. Approved RMA return items must be received by CPAP.COM.MY within 30 days of the RMA issuance, in order to be valid for warranty consideration.
Important Information: -
Product lines vary from manufacturer to manufacturer and your mask sizes may differ. Example: A medium mask size for one style may be large for another, please refer to the mask sizing gauges available (you can always contact us to make sure).
We do consider all machines used if opened and if usage hours are placed on the machine. CPAP and BI-Level/Bi-PAP warranty decisions for repair or replacement are made solely by the manufacturer.
All Machines (CPAP, Auto CPAP, Bi-Level, Bi-PAP, etc.,) which are experiencing functional issues and are no longer under manufacturer warranty may be able to repair by the manufacturer. This policy varies by manufacturer. A diagnostic fee (which varies and is determined by the manufacturer), which may or may not be applied to the actual repair cost (depending on the manufacturer) will be collected prior to submitting the machine to the manufacturer for assessment.
Returning Address: -
CPAP.COM.MY
North Wing (NW) Unit 03-11 Cova Square Jalan Teknologi,
PJU 5, Kota Damansara 47810 Petaling Jaya,
Selangor Darul Ehsan, Malaysia
Attn : Returns Department
Tel. 012-3236780